Contact
Get in Touch
Got a question about your order, need help with sizing, or just want to know more about the TravelBuddy? We’re here to help.
Email Us
The fastest way to reach us is by email. We aim to respond to all enquiries within 24 hours (Monday to Friday, AEST).
Order Tracking
To track your order, visit our order tracking page and enter your tracking number.
Returns & Refunds
We offer a 30-day no-questions-asked return policy. Email us at support@carvons.com with your order number and we’ll sort it out quickly.
Shipping
Orders are dispatched within 48 hours. Delivery within Australia typically takes 3–7 business days.
Common Questions
Before reaching out, you might find your answer in our FAQ — we cover airline compliance, packing capacity, returns, and more.