Privacy Policy

Last updated: June 2026

This Privacy Policy describes how Carvons collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from carvons.com. In this policy, "you" refers to any user of our services, whether a customer or visitor.

Changes to This Privacy Policy

We reserve the right to update this policy periodically to reflect changes in our practices or applicable laws. When changes occur, we will post the revised policy on this page and update the date above. We encourage you to review this page regularly.

How We Collect Your Personal Information

Information You Provide Directly

When you interact with Carvons, you may provide us with:

• Contact details — name, address, phone number, and email address
• Order information — billing and shipping addresses, payment confirmation
• Account credentials and security information
• Communications you send to our customer support team

Some features of our services require you to submit personal information. You may decline, but this may limit your access to certain features.

Information Collected Automatically

When you browse our site, we automatically collect certain information using cookies, pixels, and similar technologies, including:

• Device and browser information
• IP address and approximate location
• Pages visited and time spent on site
• Referring website or source

Information from Third Parties

We may also receive information from:

• Our platform provider, Shopify
• Payment processors handling card and banking information
• Third-party advertising partners using tracking technologies such as pixels and web beacons

How We Use Your Personal Information

Fulfilling Orders & Providing Services

We use your information to process payments, fulfil orders, manage your account, and provide customer support. Our store is built on Shopify, which may process your data in accordance with Shopify's Privacy Policy.

Marketing & Communications

With your consent, we may use your information to send marketing emails, promotional offers, and updates about new products. You can opt out at any time using the unsubscribe link in any email. Please note that transactional emails about your orders will continue regardless.

Security & Fraud Prevention

We use your information to detect, investigate, and take action against fraudulent, illegal, or malicious activity. We recommend keeping your account credentials private and contacting us immediately if you suspect unauthorised access.

Improving Our Services

We analyse usage data to improve our website, products, and customer experience. This is based on our legitimate interest in maintaining and growing our business.

Cookies

Like most websites, we use cookies to power and improve our site, run analytics, and allow third-party partners to tailor advertising. Most browsers accept cookies automatically, but you can adjust your browser settings to remove or reject them. Blocking certain cookies may affect site functionality.

For information about cookies used by Shopify, visit shopify.com/legal/cookies.

Disclosure of Your Information

We may share your personal information with:

• Service providers — vendors and platforms that support our store operations (e.g. Shopify, payment processors, shipping carriers)
• Marketing partners — third-party advertising platforms to deliver relevant ads
• Legal obligations — when required by law, court order, or government authority
• Business transfers — in the event of a merger, acquisition, or sale of assets

We do not sell your personal information to unrelated third parties for their own marketing purposes.

User-Generated Content

Our site may allow you to submit product reviews or other public content. Please be aware that any information you choose to make publicly available cannot be controlled by us once posted. We encourage you not to share sensitive personal details in public-facing areas.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those sites and encourage you to review their own privacy policies.

Children's Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

Security & Retention

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, and resolve any disputes.

Your Privacy Rights

Under the Australian Privacy Act and other applicable laws, you may have the right to:

• Access — request a copy of the personal information we hold about you
• Correction — request that inaccurate or outdated information be corrected
• Deletion — request that we delete your personal information (subject to legal obligations)
• Opt out — unsubscribe from marketing communications at any time
• Complaints — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are unsatisfied with how we handle your data

International Data Transfers

As we use platforms such as Shopify, your personal information may be stored and processed outside of Australia. Where this occurs, we take steps to ensure your information is handled in accordance with applicable privacy laws.

Agreement to This Policy

By using our website or placing an order with Carvons, you agree to the collection and use of your information as described in this Privacy Policy.