Shipping Policy

Last updated: June 2026

At Carvons, we fulfil orders from warehouses worldwide based on availability and your location. Please read this policy carefully so you know what to expect after placing your order.

Order Processing

You will receive an email confirmation within 2–3 business days (excluding weekends and Australian public holidays) once your order has been processed.

Most orders are completed within 1–3 business days, excluding weekends and public holidays.

If you need to make changes to your order — such as updating your shipping address or swapping an item — please email us at support@carvons.com as soon as possible. We cannot guarantee modifications once an order has been shipped.

Please ensure your shipping address is correct before placing your order. Carvons is not responsible for orders delivered to an incorrect address provided by the customer.

Shipping Timeframes

Estimated delivery timeframes from dispatch:

  • Australia & New Zealand: 8–12 business days
  • United States & Canada: 7–15 business days
  • United Kingdom: 7–15 business days
  • EU Countries: 7–15 business days
  • Other regions: 11–20 business days

Please allow an additional 1–3 business days for processing and handling (excluding weekends and public holidays). Shipping times are estimates and may vary due to customs processing, carrier demand, or public holidays.

Tracking Your Order

Once your order has been dispatched, you will receive an email notification with your tracking number within 48 hours. Use your tracking number to monitor the progress of your shipment.

No tracking number yet? If you haven't received tracking details within 3 business days of your order, please check your spam/junk folder. Still nothing? Contact us at support@carvons.com and we'll look into it.

Shipping to P.O. Boxes

We are currently unable to deliver to P.O. Boxes. Please provide a physical street address when placing your order.

Incorrect Address

Please double-check your shipping address before completing your purchase. If your order is returned to us due to an incorrect address provided by you, we will refund the product price only — original shipping costs are non-refundable. To receive your order, you will need to place a new order with the correct address.

Please note: If your order is sent to an incorrect address due to a customer error and does not return to us, we are unable to issue a refund for the order.

Damaged or Lost Orders

Damaged Orders

If your order arrives damaged, please email support@carvons.com with your order number and clear photos or video of the damage. We will assess each case individually and work to reach a satisfactory resolution.

Lost Orders

If your shipment appears to be lost in transit, please contact us at support@carvons.com with your order number and we will investigate with the carrier on your behalf.

Contact Us

Our team is available Monday–Friday (excluding Australian public holidays). We aim to respond to all shipping enquiries within 1–2 business days.

Email: support@carvons.com